Tom Panos Pty Ltd
ABN: 84 275 812 109
Last updated: November 2026

PART A: PRIVACY POLICY

1. About this Privacy Policy

Tom Panos Pty Ltd (“Tom Panos”, “we”, “us” or “our”) operates Real Estate Gym and associated websites, applications, training programs, coaching services, events, communications and digital services.

We respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information and how you can access or correct your information or make a privacy complaint.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to our websites, including realestategym.com.au, applications, membership platforms, coaching programs, events and other services operated by Tom Panos Pty Ltd.

2. Personal Information We Collect

The information we collect depends on how you interact with us.

It may include:

• your name;

• email address;

• telephone number;

• residential or business address;

• business and employment information;

• Real Estate Gym membership and account details;

• billing and transaction information;

• records of products, memberships, coaching or services you purchase;

• communications you have with us;

• information you provide when participating in coaching, training, surveys, events or accountability programs;

• information you submit through WhatsApp or other messaging services;

• information you provide when contacting customer support;

• IP address;

• browser and device information;

• login and account activity;

• website and application usage information;

• pages, videos, courses or features you access;

• cookie, analytics and similar technology data; and

• other information you choose to provide to us.

We may also collect information relating to your professional performance where you voluntarily participate in coaching or accountability programs.

3. How We Collect Personal Information

We generally collect personal information directly from you.

This may occur when you:

• create an account;

• purchase a membership, product or service;

• register for an event or webinar;

• participate in coaching or training;

• complete a form or survey;

• subscribe to our emails or communications;

• communicate with us by email, telephone, SMS, WhatsApp or social media;

• use our website, application or membership platform; or

• interact with one of our automated services.

We may also collect information through cookies, analytics technologies and third-party service providers that help us operate our business.

In some circumstances, information may be provided to us by a business partner, event organiser, referral source or another third party where permitted by law.

4. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information to:

• provide Real Estate Gym memberships and services;

• administer your account;

• process payments and transactions;

• provide courses, videos, coaching and training;

• manage events, webinars and programs;

• provide customer support;

• communicate important membership and account information;

• operate accountability and performance tracking programs;

• personalise and improve our services;

• understand how members use our websites, applications and content;

• analyse the performance and reliability of our services;

• develop new products, services and features;

• prevent fraud, misuse, unauthorised account sharing and security incidents;

• maintain and protect our systems;

• comply with legal and regulatory obligations;

• manage our business and administrative operations; and

• send marketing communications where permitted by law.

We will not use personal information for an unrelated purpose unless permitted or required by law or you have consented to that use.

5. Real Estate Gym Accountability and WhatsApp Services

Real Estate Gym may offer voluntary accountability and performance tracking services through WhatsApp or other communication platforms.

If you opt into these services, we may collect information such as:

• your daily call or prospecting activity;

• performance or accountability information;

• a self-selected productivity or “energy” status, such as High, OK or Low;

• responses to automated prompts;

• dates and times of interactions; and

• other information you voluntarily submit.

This information may be used to provide accountability tracking, coaching support, performance insights and improve Real Estate Gym services.

The energy status feature is intended as a general productivity and accountability check-in. It is not intended to diagnose, assess, monitor or treat a medical or mental health condition.

The accountability service is not a healthcare, medical, psychological, counselling or crisis-support service.

Participation is voluntary.

You may opt out of WhatsApp accountability messages at any time by following the opt-out instructions provided with the service, including replying STOP where that functionality is available.

6. Automated Systems and Technology

We may use software and automated systems to help operate Real Estate Gym, including to:

• deliver communications;

• administer memberships;

• provide accountability prompts;

• analyse usage and engagement;

• identify technical or security issues;

• generate business and performance insights; and

• improve our services.

Where required by law, we will provide information about our use of automated systems that use personal information in connection with decisions that could reasonably be expected to significantly affect an individual's rights or interests.

7. Cookies, Analytics and Tracking Technologies

Our websites, applications and digital services may use cookies, pixels, analytics tools and similar technologies.

These technologies may collect information including:

• device and browser information;

• IP address;

• pages visited;

• links clicked;

• time spent using our services;

• interactions with content;

• referral sources; and

• website or application usage.

We may use this information to operate and improve our services, understand audience behaviour, measure marketing effectiveness, maintain security and provide more relevant communications.

You may be able to restrict or disable cookies through your browser or device settings. Doing so may affect the functionality of parts of our services.

8. Direct Marketing

Where permitted by law, we may use your personal information to communicate with you about Real Estate Gym memberships, training, coaching, events, products, services and offers we believe may be relevant to you.

Marketing communications may be delivered by email, SMS, telephone, WhatsApp, social media or other electronic channels.

You can opt out of marketing communications at any time by using the unsubscribe or opt-out function included in the communication or by contacting us.

Opting out of marketing does not prevent us from sending service-related communications reasonably necessary to administer your membership, account, transaction or services.

9. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to operate our business, including to:

• technology and IT providers;

• website and application hosting providers;

• cloud storage providers;

• payment processors;

• customer relationship management providers;

• email, SMS and messaging providers;

• WhatsApp and related technology providers;

• analytics providers;

• marketing and advertising service providers;

• contractors and consultants;

• accountants, lawyers and professional advisers;

• event, training or service delivery partners; and

• government authorities, regulators, courts or law enforcement agencies where required or authorised by law.

Third-party providers may have their own privacy policies and information-handling practices.

10. Overseas Disclosure

Some service providers we use may process, store or access personal information outside Australia.

Depending on the services we use from time to time, overseas recipients or infrastructure may be located in countries including:

• Philippines 

Where required by Australian privacy law, we take reasonable steps in relation to the handling of personal information disclosed to overseas recipients.

11. Payment Information

Payments may be processed by third-party payment providers.

We do not necessarily store complete credit or debit card details ourselves.

Where payment information is processed or stored by a payment provider, that provider's security and privacy practices may also apply.

12. How We Protect Personal Information

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Measures may include secure systems and hosting, encrypted connections, access controls, password protection, security monitoring and restricted access.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

If we become aware of an eligible data breach, we will respond in accordance with applicable Australian privacy and data breach notification requirements.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, accounting, security and regulatory purposes.

When personal information is no longer reasonably required, we will take reasonable steps to destroy or de-identify it unless we are required or permitted by law to retain it.

14. Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information you believe is inaccurate, incomplete, out of date, irrelevant or misleading.

We may need to verify your identity before processing a request.

In circumstances permitted by law, we may refuse access to particular information. Where required, we will explain the reason for the refusal.

15. Privacy Complaints

If you believe we have not handled your personal information appropriately or have breached our privacy obligations, please contact us.

We will take reasonable steps to investigate your complaint and aim to respond within 30 days, although complex matters may require additional time.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

16. Children

Our services are intended for people aged 18 years and over.

We do not knowingly offer Real Estate Gym memberships or accountability services to children.

17. Third-Party Websites and Services

Our websites, applications and communications may contain links to third-party websites, applications or platforms.

We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies.

18. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our business, services, technology or legal obligations.

The current version will be published on our website with its most recent update date.

Where appropriate, we may notify members of significant changes by email, through the Real Estate Gym platform or by another reasonable method.

 
19. Acceptance of Terms

By purchasing, accessing or using a Real Estate Gym membership, coaching program, website, application, event, training program or other service provided by Tom Panos Pty Ltd, you agree to these Terms and Conditions.

20. Educational Purpose and Disclaimer

Real Estate Gym training, coaching, resources, videos and other content are provided for educational and professional development purposes.

We do not provide financial, legal, taxation or other regulated professional advice.

Examples, strategies, scripts, commentary and training materials should be considered in light of your individual circumstances and any applicable laws or professional obligations.

Results and outcomes are not guaranteed.

21. Training and Coaching Sessions

All Real Estate Gym training and coaching sessions, events, programs, schedules, presenters and content are subject to change.

From time to time, we may reasonably change the format, timing, content, presenters or delivery of training and coaching due to operational requirements or where we consider a change will improve the program or provide greater benefit to participants.

We will endeavour to communicate material changes where reasonably practicable.

22. Pricing

All prices are in Australian Dollars (AUD) unless expressly stated otherwise.

Prices may be changed for future purchases or renewals.

Any price applicable to an existing contractual commitment will be governed by the terms applicable to that membership or program and applicable law.

23. Real Estate Gym Membership

Real Estate Gym memberships may be offered as:

• Annual Membership: $649 per year.
• Monthly Membership: $68 per month with a minimum 12-month commitment.

Prices are subject to change for future purchases and renewals.

Membership is personal to the registered member and may not be shared, transferred or resold.

24. Minimum Membership Commitment

Unless expressly stated otherwise at the time of purchase, Real Estate Gym memberships have a minimum 12-month commitment.

Members are responsible for payments falling due during their agreed minimum membership term, subject to any rights available under applicable law.

25. Refund Policy

Due to the digital nature of Real Estate Gym and the immediate availability of membership content and intellectual property, membership and program fees are generally non-refundable.

However, nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where you are legally entitled to a refund or other remedy, these Terms do not affect that entitlement.

26. Monthly Membership Cancellation

The Monthly Plan has a minimum 12-month commitment.

Where a member chooses to terminate their membership before completing the minimum term, an early cancellation charge equal to 50% of the remaining contractual payments may apply, subject to applicable law.

After completion of the initial 12-month period, the membership continues on a month-to-month basis unless otherwise stated, and may be cancelled by providing 30 days' notice.

27. Annual Membership and Renewal

Annual memberships are purchased for a 12-month term.

Unless otherwise stated at the time of purchase, annual memberships automatically renew for another annual term.

Members wishing to prevent an upcoming renewal must provide written cancellation at least 21 days before the renewal date.

Any automatic renewal arrangement operates subject to applicable Australian law.

PART C: BLACK BELT & RED BELT COACHING

28. Black Belt and Red Belt Terms

Participation in the Black Belt and Red Belt coaching programs is subject to additional program conditions.

Both programs require a minimum 12-month commitment.

Program fees are non-refundable, subject to any rights or remedies that cannot be excluded under Australian Consumer Law.

Program structure, coaching sessions, events, presenters, dates, content and delivery may reasonably change due to operational requirements or where we consider the change will improve the program or provide greater benefit to participants.

29. Real Estate Gym Membership Requirement

Every Black Belt and Red Belt participant must hold and maintain their own active individual Real Estate Gym membership for the duration of their participation in the coaching program.

Real Estate Gym membership is currently:

• $649 annually, or
• $68 per month with a minimum 12-month commitment.

Real Estate Gym membership fees are separate from Black Belt and Red Belt coaching fees unless expressly stated otherwise.

Each membership is personal to the registered participant.

PART D: 2026 PROMOTION

30. “Train Until the End of 2026” Promotion

The “Train Until the End of 2026” promotion applies to eligible customers who purchase a new annual Real Estate Gym membership between 19 October 2026 and 31 December 2026 inclusive.

Eligible members receive complimentary extended Real Estate Gym access from the activation of their eligible membership until 31 December 2026.

The complimentary period is additional access and does not reduce the 12-month annual membership period purchased.

The promotion:

• applies to eligible annual Real Estate Gym memberships only;

• does not apply to monthly memberships unless expressly stated otherwise;

• has no cash value;

• cannot be redeemed for cash, refund or credit; and

• cannot be combined with another promotion unless expressly permitted by Tom Panos Pty Ltd.

We may reasonably amend, extend or withdraw the promotion where necessary, subject to applicable law.

PART E: WHATSAPP ACCOUNTABILITY TERMS

31. Purpose

Real Estate Gym may provide an automated WhatsApp Accountability service to eligible members.

The service allows participating members to submit information such as:

• daily call connect or prospecting numbers; and

• a self-selected productivity or energy status such as High, OK or Low.

The service is designed to support professional accountability, consistency, productivity and business performance.

32. Eligibility

To participate you must:

• be at least 18 years old; and

• hold an active Real Estate Gym membership.

Access may end when your Real Estate Gym membership ends or is suspended.

33. Opt-In

You may opt into the WhatsApp Accountability service through the opt-in process provided to you, which may include replying: “I’m in”

By opting in, you consent to receiving automated accountability messages and to the collection and processing of information you voluntarily submit through the service in accordance with this Privacy Policy.

34. Opt-Out

You may opt out of accountability messages at any time by following the opt-out instructions provided, including replying: STOP

where that functionality is available.

35. Not a Mental Health or Medical Service

The WhatsApp Accountability service is a business accountability and performance tool.

The self-selected energy status is a general productivity check-in.

It is not intended to diagnose, treat, monitor or assess a medical or mental health condition.

The service is not a substitute for medical advice, psychological support, counselling or crisis intervention.

Anyone experiencing a medical emergency or significant mental health concern should seek appropriate professional or emergency assistance.

PART F: GENERAL TERMS

36. Intellectual Property

Unless otherwise stated, Real Estate Gym content, including videos, courses, training materials, scripts, documents, graphics, branding and other resources, is owned by or licensed to Tom Panos Pty Ltd and protected by applicable intellectual property laws.

You are granted a limited, personal, non-exclusive and non-transferable right to access content included in your membership or program.

You may not reproduce, distribute, sell, publish or commercially exploit our content without prior written permission.

37. Account Sharing

Memberships and coaching program access are issued to individual participants.

Sharing login credentials or allowing another person to access paid content through your account is prohibited.

Where we reasonably believe an account is being shared or misused, we may investigate and take reasonable action, including restricting or suspending access.

38. Suspension and Termination

We may suspend or terminate access where reasonably necessary, including where:

• payments are overdue;

• an account is being shared or misused;

• a member materially breaches these Terms;

• there is fraudulent, unlawful, abusive or inappropriate conduct;

• continued access creates a security or operational risk; or

• we are required to do so by law.

Where reasonably practicable, we will provide notice of suspension or termination.

39. Service Availability

We aim to provide reliable access to Real Estate Gym but cannot guarantee that websites, applications, videos, coaching systems or other digital services will always be uninterrupted or error-free.

Maintenance, upgrades, technical problems and circumstances outside our reasonable control may temporarily affect availability.

40. Limitation of Liability

To the maximum extent permitted by law, Tom Panos Pty Ltd excludes liability for indirect or consequential loss arising from use of our services.

Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded or limited, including rights under the Australian Consumer Law.

41. Changes to Terms

We may update these Terms from time to time to reflect changes to our services, programs, business practices or legal obligations.

Changes affecting an existing paid membership or coaching commitment will be subject to applicable law.

The current Terms will be published on our website with the date of the latest update.

42. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

43. Contact Us

For membership, terms or general enquiries:

Tom Panos Pty Ltd
ABN: 84 275 812 109
Kingsley Street
Byron Bay NSW 2481
Australia

Email: support@tompanos.com.au
Phone: +61 431 969 287

For privacy enquiries, access or correction requests or privacy complaints, please include “Privacy” in the subject line of your email.
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